The Sand Soil and Ashes
Your sand from your wedding or a loved ones ashes are treated with the utmost respect throughout the making of your Close To Your Heart Bead. The sand soil or ashes are kept at my 'Glass Butterfly Studio' where the beads are processed.
I am a family run business and I am the only lampworker.
Each order is handled separately. The sand soil or ashes, along with the customer's details, are sealed in a zip-lock folder so they are not contaminated by other orders.
When purchasing, customers must understand that, due to the nature of the craft involved, variations will occur in size, shape, colour and pattern. Images and sizes provided are for guidance only but will be adhered to as closely as possible.
The signing of the order form is a commitment to the details contained within. I do not take responsibility for any errors once a form is signed.
Small air bubbles may occur during the making of the bead. This is due to a reaction with the sand, soil or ashes being added to the hot glass. This does not affect the strength of the bead.
Sand, soil or ashes being sent to me still remain the responsibility of the sender. A stamped addressed envelope is provided in the bead pack.
Customers Personal Information
All customer information will not be used for any reason other than the sale of my beads and will not be passed on to a third party I do not collect or store customer data.
Payment
Payment for your items are made via the website upon ordering. I can accept most major credit and debit cards via Paypal. Your bead pack containing the vial to return the sand,soil or ashes will be posted to you once payment has cleared.
Delivery of your order
I will keep you updated throughout the making of your Close To Your Heart Bead. I will contact you when the sand, soil or ashes arrives at the studio and again when the bead has been made and shipped back to you.
All my beads are handmade to order and delivery time will depend on my work load at the time of ordering. However I aim for orders to be completed within 14-21 days of receipt of sand, soil or ashes.
I do not take responsibility for any loss or damage during postage. For this reason I advise you dont send all the ashes or sand you have.
Charity Donations
For each bead ordered I will donate £5.00 to charity.
Returns
If you are not happy with the quality of the product, please contact me so I can rectify the problem as quickly as possible. I want my customers to be completely happy with their finished bead.
The postage of any beads returned is the responsibility of the customer.
